Amid declining iPhone sales and growing criticism over lack of innovation and performance issues in other hardware products like the MacBook, Apple’s pivot away from hardware to subscription services is a strategic shift, it seems in the right direction.
Apple had drawn lot of flak recently from MacBook owners for a faulty keyboard design. Apple has now made some changes to its faulty Butterfly keyboard that was drawing the ire of Apple customers. MacBook users are also getting free upgrade to the all-new keyboard. To resolve this long-standing issue, Apple has updated the material used in its MacBook keyboards.
The company has extended its MacBook keyboard replacement program. The Butterfly keyboard that first appeared in 2015 MacBook is the faulty one. The company had to announce free replacement program after users complained about sticky keys and letters double-typing.
Last year, Apple had announced that it will replace a small percentage of keyboards in certain MacBook and MacBook Pro models. The program covered all MacBooks from 2015 to 2017.
The first generation of Butterfly switch keyboard was known to have issues. MacBook keyboard has gone through multiple iterations since then. However, even the third generation of Butterfly keyboard, which was meant to resolve all existing issues was having the same sticky keys problem.
In March 2019, Apple issued an apology note and accepted that it is aware of the problem. The apology statement reads, “We are aware that a small number of users are having issues with their third-generation butterfly keyboard. The vast majority of Mac notebook customers are having a positive experience.”
Keyboard replacement program
Apple’s decision to extend keyboard replacement program, covering the latest generation of MacBook is a good news for its users. This news will send cheers to the third generation of MacBook users with the Butterfly keyboard.
In the latest announcement, Apple also said that it has improved the time taken for keyboard replacement. While Apple has not given any details on the length of time, it clearly said that it depends on various factors. If you are experiencing problems with your 2018 MacBook keyboard, you can get it replaced for free.
